bdtjel Privacy Policy
The security and privacy of your personal information is our highest priority. In this policy we explain in detail how your information is collected, used, and kept secure.
Introduction and Overview
bdtjel (hereinafter referred to as "we", "our", or "the platform") is an online gaming service provider in Bangladesh. We are fully committed to protecting the privacy of our users' personal information.
This privacy policy ("Policy") sets out how bdtjel collects your personal information, the purposes for which it is used, how long it is retained, and the circumstances under which it may be shared with third parties. This Policy applies to every individual who uses our services through the bdtjel.lat website, mobile application, or any other digital channel.
By registering on our platform or using our services, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact us.
What Information We Collect
bdtjel collects your information in various ways. The detailed categories of information collected are listed below:
Identity Information
- Full name and date of birth
- National identity card number
- Permanent and current address
- Gender identity
- Occupation details
Contact Information
- Mobile phone number
- Email address
- bKash / Nagad / Rocket number
- Bank account details
Financial Transaction Information
- Deposit and withdrawal history
- Payment method details
- Transaction date and amount
- Use of bonuses and promotional benefits
Technical Information
- IP address and device information
- Browser and operating system
- Cookie and session data
- Login time and site usage patterns
Gaming Activity Information
- Game history and preferences
- Bet amounts and outcomes
- Session duration
- User behaviour patterns
Communication and Support Information
- Live chat conversations
- Email correspondence
- Details of complaints and feedback
- Identity verification documents
Purposes of Using Information
bdtjel uses collected information only for legitimate and specific purposes. We process your information for the reasons listed below:
3.1 Account Management and Service Delivery
Your identity and contact information is used to create, verify, and maintain your account. This information is essential to ensure service quality and provide you with a seamless gaming experience.
3.2 Financial Transaction Processing
Financial information is used to process deposit and withdrawal requests. This information must be verified to ensure secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
3.3 Identity Verification and Fraud Prevention
Verifying a customer's identity is necessary to maintain the security of the platform and to prevent fraud, money laundering, and other illegal activities. This also keeps your own account protected from unauthorised access.
3.4 Ensuring Responsible Gaming
By analysing gaming activity data, we identify potentially problematic gaming behaviour and help provide responsible gaming tools. This is part of our responsible gaming policy.
3.5 Customer Service and Communication
Contact information is used to resolve your questions and complaints, send necessary notifications, and share important service-related information.
3.6 Technical Improvement and Analysis
Technical information is analysed to improve the performance of our platform, identify security vulnerabilities, and further enhance the user experience.
Information Sharing and Disclosure
bdtjel does not sell, rent, or share your personal information with third parties for marketing purposes. However, information may be shared in the specific circumstances below:
4.1 Service Provider Partners
The minimum necessary information is shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, technology services, and fraud prevention. All such partners operate under strict confidentiality agreements.
4.2 Legal Obligations
It is our legal responsibility to disclose information in response to applicable laws in Bangladesh, court orders, or lawful requests from government authorities. In such cases we will provide only the information that is required.
4.3 Business Restructuring
In the event of a merger, acquisition, or transfer of business assets, your information may be transferred to the new entity. However, you will be notified in advance in such cases.
4.4 Protective Disclosure
Information may be disclosed to protect the security of our platform, the rights or property of other users, and to prevent harm in emergency situations.
Data Security Measures
bdtjel has implemented industry-standard security measures to keep your information secure. Our key security measures are as follows:
- SSL Encryption: 256-bit SSL/TLS encryption is used for all data transfers, protecting your information from unauthorised access.
- Secure Data Storage: Stored information is kept on encrypted servers. Passwords are never stored directly — only cryptographic hashes are stored.
- Access Control: Strict role-based access controls ensure that only authorised personnel can access specific information.
- Continuous Monitoring: Systems are monitored around the clock to detect suspicious activity, unauthorised access attempts, and potential security threats.
- Regular Security Testing: Regular security audits and penetration testing are conducted to identify vulnerabilities.
- Staff Training: All our staff receive regular training on privacy and data protection.
However, data transmission over the internet is not completely secure and no security measure is entirely impenetrable. We make every effort to protect your information, but we cannot guarantee absolute security.
Cookies and Tracking Technologies
bdtjel uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.
6.1 Essential Cookies
These cookies are essential for the core functionality of the platform. This includes maintaining login sessions, keeping security features active, and saving language preferences. These cookies cannot be disabled.
6.2 Functional Cookies
These cookies are used to remember your preferences and settings and to provide a personalised experience.
6.3 Analytical Cookies
These cookies collect information to analyse platform usage patterns and improve service quality. The collected information is processed as anonymous statistics.
You can control cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some features of the platform to not work properly.
Data Retention Period
bdtjel retains your personal information for as long as it is needed or a legal obligation exists.
7.1 Active Accounts
All personal information, transaction history, and gaming records are retained for as long as your account remains active.
7.2 After Account Closure
Even after an account is closed, financial records and identity verification information are retained for the period required by legal obligations. Once that period has passed, information is securely deleted.
7.3 Security Logs
Technical logs are retained for a defined period to prevent fraud and ensure security. This information is not reviewed on a routine basis except during specific investigations.
Your Privacy Rights
As a user of bdtjel, you have the following rights over your own information:
- Right to Access: You may request details of your personal information held by us at any time.
- Right to Correction: If your information contains any errors or is incomplete, you may request that it be corrected or updated.
- Right to Deletion: In certain circumstances it is possible to request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all information.
- Right to Object to Processing: You may object to marketing communications or certain types of data processing.
- Right to Restrict Processing: In certain circumstances you may request that processing of your information be temporarily suspended.
- Right to Data Portability: You may request your information in a structured, machine-readable format and ask for it to be transferred elsewhere.
To exercise these rights, please contact us. We will process your request within a reasonable time. In some cases identity verification may be required.
Protection of Minors
bdtjel strictly does not provide services to anyone under the age of 21. Our platform does not knowingly collect personal information from minors. Age verification measures are in place during the registration process.
If we confirm that a minor has registered on our platform, that account will be closed immediately and all associated information will be deleted. If parents or guardians have any concerns, please contact us.
Policy Changes and Contact
10.1 Policy Updates
bdtjel reserves the right to amend this privacy policy at any time. If significant changes are made, we will display a notice on the platform or notify you at your registered email address. The updated policy will take effect from the date of publication.
If you continue to use the platform after changes have been made, you will be considered to have accepted the updated policy. We therefore recommend that you visit this page regularly.
10.2 Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through any of the following channels:
- Live Chat: 24/7 live chat support in Bengali is available on the platform.
- Email: [email protected]
We will try to respond within a reasonable time after receiving your request. For more details, please visit our FAQ page and Terms & Conditions page.